Gist

par ConvertFox Global

Qui utilise Gist ?

SaaS, agences de marketing, services aux entreprises, services à domicile, blogueurs et éditeurs, e-commerce

Description de Gist

Une seule source de vérité pour vos contacts avec le chat en direct, le service d'assistance, la base de connaissances, le marketing automation par e-mail, etc.

Informations sur Gist

ConvertFox Global

https://getgist.com

Fondé en 2017

Ressources d'aide

  • Service de support permanent (réponse directe)

Déploiement

  • Cloud, SaaS, web

Formation

  • Formation en ligne en direct
  • Webinaires
  • Documentation

Présentation des tarifs de Gist

Gist est disponible en version gratuite et propose un essai gratuit. La version payante de Gist est disponible à partir de 9,00 $US/mois.


À partir de

9,00 $US/mois

Version gratuite

Oui

Essai gratuit

Oui

Gist - Fonctionnalités

  • Accès et contrôle à distance
  • Alertes et remontée des problèmes
  • Chat en temps réel
  • Communication multicanal
  • Configuration des workflows
  • Gestion de la base de connaissances
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des ressources informatiques
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Macros et réponses types
  • Monitoring réseau
  • Portail libre-service
  • Rapports et analyses
  • Routage automatisé
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions

Logiciels helpdesk : afficher la liste complète

Gist - Logiciels similaires

Plus d'alternatives à Gist

Avis sur Gist

Afficher 5 avis sur 122

Note globale
4,8/5
Facilité d'utilisation
4,6/5
Service client
4,7/5
Fonctionnalités
4,6/5
Rapport qualité-prix
4,7/5
Luke D.
Owner
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 15/01/2020

"All-In-One Marketing Automation Software - Covers Most Features Needed"

Avantages: I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events
• Email automation
• Live chat & bots
• Scheduling
• Help desk/ knowledge base
• Forms
• Tracking
• Plenty of integrations
The platform essentially saves you connected different apps via APIs as it’s an all in one where contact data is updated along the way, from lead to customer.

Inconvénients: Gist are constantly improving and listening to customer feedback which is great, but sometimes it does take time to implement. This is to be expected though from any company especially when there’s many users wanting all types of integrations and features added.

  • Provenance de l'utilisateur 
  • Publié le 15/01/2020
Andrew B.
Andrew Beach
Conseil en gestion, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    3/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 23/07/2019

"Course Creator's Dream: marketing, customer service, booking, knowledge base - It's all here"

Avantages: Love that everything is integrated and works together. Chat is cross platform with twitter, facebook and your website (javascript can be placed on any website that allows it including many 3rd party apps). Email product is maturing really well compared to others in the market in just 2 short years.

Inconvénients: Having an all-in-one product is really ambitious. Doing that in 2 years is spectacular. Although some features aren't yet fully developed, the product is definitely a player against others in the space. Also needs updates to customer service/communications especially in the area of product updates.

  • Provenance de l'utilisateur 
  • Publié le 23/07/2019
Austin D.
Owner
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/08/2020

"You should give Gist a serious look if you want to convert and nurtur inbound leads to your website"

Commentaires: So far I have been very happy with Gist. It has made marketing fun again because it is so easy to use and try thing without going through a thousand steps to make it happen.

Avantages: What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours. It has everything I need to maximize conversions for inbounds leads to my website. Live chat is used for sales and support. Chatbots to initiate connections with visitors, follow up automation based on user behavior, a great email campiagn builder with decision trees based on user engagement . The meeting module is also a plus as typically this would be a third party purchase. You can embed a booking calendar on your website and let leads and customer book a meeting with you. It also ties in with Google Calendar.

Inconvénients: Currently, there is no sales stages module or any ability to create task for users. If they could implement a Trello like task board for projects and leads then it would be the perfect all in one software.

  • Provenance de l'utilisateur 
  • Publié le 01/08/2020
William A.
owner
Médias de diffusion, Auto-entrepreneur
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 07/09/2020

"+6 months I asked to have my billing information removed..."

Commentaires: After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew. Its been 6 months and I just took matters into my own hands. I had to add a prepaid gift card to the billing info, switch the default card to this junk gift card. After this I could finally delete my actual credit card. I was not going to fight them on a chargeback this december. This companies support has really become crap like the rest of their services.

Avantages: The idea of using this software to run a ton of other things was very appealing, but it fell way short of this goal, left me very disapointed.

Inconvénients: I received emails telling me that my ability to send emails was suspended for sending spam. I was not sending spam, and somehow the double optin email form I had on the site was the only thing sending out emails. So on 2-3 different occasions I had my account suspended for spam I wasn't sending out. They always verified that I wasn't sending out anything and quickly restored my access. Then the time when I actually did have something to send, I had a page that was only viewable if you had a password that was given out on a business card. If you entered your email there, it would send you out something very specific for a hiring event I was trying to do. This flagged my email again as spam. Again a password protected page with a double optin, and my legit emails were flagged as spam. It was too much.

  • Provenance de l'utilisateur 
  • Publié le 07/09/2020
Alvaro luis A.
CEO
E-learning, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 27/07/2020

"Best benefit-cost ratio software"

Commentaires: Gist is well suited to build relationships with leads and customers, to offer better support. And because of its marketing automation features could be very handy for improving collaboration in, as an example, the provision of educational services. We have worked with the companion iOS App and it is great for both the customer service team and the support team.

Avantages: Good live chat tool.
Easy to create custom chat bots robots.
Capabilities to send broadcasts and drip marketing campaigns.
Has a lightweight form creator that allows me to create 6 different types of forms and set the display conditions to have them show up whenever and wherever I choose.
Build relationships with leads and customers.
Support.
Marketing automation.

Inconvénients: shortcomings such as no crm are manageable.

  • Provenance de l'utilisateur 
  • Publié le 27/07/2020