--- description: Milvus : qu'en pensent les utilisateurs ? Lisez les avis clients sur Milvus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Milvus - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de parc informatique](/directory/10001/it-management/software) > [Milvus](/software/202528/milvus) # Milvus Canonical: https://fr.capterra.be/software/202528/milvus Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/202528/milvus?page=2) > Un système de gestion intelligent. > > Conclusion : 298 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Milvus ? Les entreprises informatiques de toutes envergures qui souhaitent être proactives et fournir une excellente qualité de service client à leurs utilisateurs finaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 298 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Milvus - **Pays**: São Caetano do Sul, Brésil - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 25,00 $US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais brésilien - **Pays disponibles**: Brésil, Canada, Chili, Mexique ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Catalogue de services - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la base de connaissances - Gestion de la conformité - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des capacités - Gestion des centres d'appel - Gestion des connaissances - Gestion des contrats/licences - Gestion des incidents - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Macros et réponses types - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Suivi des ressources informatiques - Tableau de bord ## Intégrations (1 au total) - WhatsApp ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels de gestion de parc informatique](https://fr.capterra.be/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion de parc informatique](https://fr.capterra.be/directory/10001/it-management/software) - [Logiciels helpdesk](https://fr.capterra.be/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://fr.capterra.be/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.be/directory/30675/issue-tracking/software) - [Logiciels pour centres de services](https://fr.capterra.be/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://fr.capterra.be/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [LiveAgent](https://fr.capterra.be/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshservice](https://fr.capterra.be/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Zendesk Suite](https://fr.capterra.be/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [SysAid](https://fr.capterra.be/software/107225/sysaid) — 4.5/5 (511 reviews) ## Avis ### "Milvus – Strategic and Constantly Evolving IT Management" — 5.0/5 > **Pytter** | *18 février 2026* | Gestion des investissements | Taux de recommandation : 10.0/10 > > **Avantages**: Dashboards offer a strategic and precise view of the team, allowing real-time monitoring of both daily tickets and chat support interactions. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. > > **Inconvénients**: Some inventory reports, especially those related to software, can still be improved. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and enhancing the control of IT assets. > > We have been using Milvus for about 6 years and have closely followed the platform's constant evolution. With each new update, we notice significant improvements and the inclusion of features that add value to the operation. The support and performance of the account manager are important differentiators, as there is openness to listening to suggestions and transforming feedback into real improvements. Furthermore, communicating releases directly on the login screen demonstrates transparency and reinforces the company's commitment to the continuous improvement of the user experience. ----- ### "More organized, professional, and scalable IT management." — 5.0/5 > **Eduardo** | *17 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: What caught my attention the most was the centralization of IT operations on a single platform. Monitoring, inventory, call management, and remote access working in an integrated way greatly facilitates daily tasks. The standardization that the system provides raises the level of service offered and conveys more professionalism to the client. > > **Inconvénients**: Like any robust platform, there is an initial learning curve to fully explore its features. Some configurations require time to understand completely, especially regarding SLAs and more advanced customizations. > > My experience has been very positive. The system has directly contributed to improving internal organization, asset control, and process standardization. Furthermore, it has brought greater security and operational predictability. It's a tool that helps move away from a "reactive" mode and work more strategically in IT management. ----- ### "360-degree evaluation" — 5.0/5 > **Gladson Felix** | *6 février 2026* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Machine monitoring and remote access already in the call, customer portal, a complete inventory and link monitoring. > > **Inconvénients**: There is sometimes slowness when opening the RDP and sometimes it doesn't connect, requiring the client to restart the terminal to get back online or sometimes to reinstall the agent. > > Overall, I like the system's features and constant improvements. I would like to have more freedom in integrations, to be able to use my own WhatsApp tool and other integrations without incurring additional costs. ----- ### "Milvus delivers on its promises." — 5.0/5 > **Giuliano** | *19 février 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use of the tool Good team production metrics (dashboards) Organization of service tickets Functional use on mobile phone Seamless integration with WhatsApp > > **Inconvénients**: Nothing so far. We use several call-related functions, including evaluations, and it works well. > > Over the past 5 years, we used 3 different customer service/call management software programs before Milvus. Milvus was a good choice. We were able to adapt quickly because the tools are practical and simple. We were also looking for a tool that would provide a clear and detailed overview of call analysis, and Milvus meets our needs very well in this regard. We are starting tests with the AI, which is working well so far. The support team works very well and has always assisted us when we contacted them. ----- ### "Best service desk program" — 5.0/5 > **Gabriel** | *10 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to use, control over customer service, opening of service requests through the application installed at the client's site. Inventory control. > > **Inconvénients**: Some crashes while updating calls, Milvus app consuming too many device resources. > > Excellent, easy to manage customer service, send emails directly to clients, and control contract clients. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/202528/milvus?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/202528/milvus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées