--- description: Milvus : qu'en pensent les utilisateurs ? Lisez les avis clients sur Milvus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Milvus - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de parc informatique](/directory/10001/it-management/software) > [Milvus](/software/202528/milvus) # Milvus Canonical: https://fr.capterra.be/software/202528/milvus Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/202528/milvus?page=2) > Un système de gestion intelligent. > > Conclusion : 298 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Milvus ? Les entreprises informatiques de toutes envergures qui souhaitent être proactives et fournir une excellente qualité de service client à leurs utilisateurs finaux. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 298 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Milvus - **Pays**: São Caetano do Sul, Brésil - **Entreprise fondée en**: 2016 ## Contexte commercial - **À partir de**: 35,00 R$ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, portugais brésilien - **Pays disponibles**: Argentine, Brésil, Canada, Chili, Colombie, Mexique, Paraguay, Uruguay, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Alertes/Notifications - Alerts/Escalation - Audit des problèmes - Catalogue de services - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Gestion de la base de connaissances - Gestion de la conformité - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des capacités - Gestion des centres d'appel - Gestion des connaissances - Gestion des contrats/licences - Gestion des incidents - Gestion des ressources informatiques - Gestion des stocks - Gestion des tickets de support - Gestion des tâches - Gestion des versions - Macros et réponses types - Planification de la maintenance - Portail libre-service - Rapports et analyses - Rapports et statistiques - Rapports informatiques - Real-Time Monitoring - Real-Time Notifications - Suivi des ressources informatiques - Tableau de bord ## Intégrations (1 au total) - WhatsApp ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion de parc informatique](https://fr.capterra.be/directory/10001/it-management/software) ## Catégories connexes - [Logiciels de gestion de parc informatique](https://fr.capterra.be/directory/10001/it-management/software) - [Logiciels helpdesk](https://fr.capterra.be/directory/30008/help-desk/software) - [Logiciels de gestion des services informatiques](https://fr.capterra.be/directory/30672/it-service/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.be/directory/30675/issue-tracking/software) - [Logiciels pour centres de services](https://fr.capterra.be/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://fr.capterra.be/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://fr.capterra.be/software/132997/freshservice) — 4.5/5 (753 reviews) 3. [LiveAgent](https://fr.capterra.be/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://fr.capterra.be/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [SysAid](https://fr.capterra.be/software/107225/sysaid) — 4.5/5 (520 reviews) ## Avis ### "Milvus – Strategic and Constantly Evolving IT Management" — 5.0/5 > **Pytter** | *18 février 2026* | Gestion des investissements | Taux de recommandation : 10.0/10 > > **Avantages**: Dashboards offer a strategic and precise view of the team, allowing real-time monitoring of both daily tickets and chat support interactions. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. > > **Inconvénients**: Some inventory reports, especially those related to software, can still be improved. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and enhancing the control of IT assets. > > We have been using Milvus for about 6 years and have closely followed the platform's constant evolution. With each new update, we notice significant improvements and the inclusion of features that add value to the operation. The support and performance of the account manager are important differentiators, as there is openness to listening to suggestions and transforming feedback into real improvements. Furthermore, communicating releases directly on the login screen demonstrates transparency and reinforces the company's commitment to the continuous improvement of the user experience. ----- ### "More organized, professional, and scalable IT management." — 5.0/5 > **Eduardo** | *17 février 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: What caught my attention the most was the centralization of IT operations on a single platform. Monitoring, inventory, call management, and remote access working in an integrated way greatly facilitates daily tasks. The standardization that the system provides raises the level of service offered and conveys more professionalism to the client. > > **Inconvénients**: Like any robust platform, there is an initial learning curve to fully explore its features. Some configurations require time to understand completely, especially regarding SLAs and more advanced customizations. > > My experience has been very positive. The system has directly contributed to improving internal organization, asset control, and process standardization. Furthermore, it has brought greater security and operational predictability. It's a tool that helps move away from a "reactive" mode and work more strategically in IT management. ----- ### "An efficient and well-structured solution for customer service and call handling." — 5.0/5 > **Herbeth** | *20 janvier 2026* | Matériel informatique | Taux de recommandation : 10.0/10 > > **Avantages**: The organization of calls and ease of use. The platform centralizes all requests in one place, which greatly facilitates the control of service. The interface is intuitive, the workflows are well defined, and the reports are very helpful in monitoring and decision-making for the IT team. > > **Inconvénients**: At times, the tool has many options and features, which may require a short adjustment period at the beginning. However, after continuous use, this ceases to be a problem and becomes a positive point. > > The overall experience has been very positive. Milvus has brought more organization, agility, and visibility to IT support. Tickets are well-structured, the history is easy to track, and response times have improved. It's a complete solution for teams that need control and efficiency in support. ----- ### "I recommend Milvus." — 5.0/5 > **Gabriel** | *2 janvier 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Good asset management platform, especially when operating multiple companies; User-friendly and intuitive platform for new technicians and users; Excellent automation tools; > > **Inconvénients**: Technical support regarding SSO issues wasn't very helpful in providing advice on how to resolve them, so we ended up trying to do it manually on our own. > > Milvus is a great ticket management platform, ideal for companies that need efficient control over IT assets. It integrates a complete inventory that registers and monitors hardware, software, and devices in real time, facilitating audits and resource optimization. The ticketing system is intuitive: users open tickets with categories, priorities, and automatic notifications, linking them directly to the inventory for quick tracking. This reduces resolution time and improves trend analysis via dashboards. Automations with PowerShell are a highlight, allowing for automatic software updates and machine diagnostics, such as performance checks and vulnerability detection, as it shows when the antivirus is inactive. All of this assists in proactive asset management and security, preventing risks and ensuring compliance. I recommend Milvus to IT teams seeking efficiency and integrated protection\! ----- ### "Milvus delivers on its promises." — 5.0/5 > **Giuliano** | *19 février 2026* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use of the tool Good team production metrics (dashboards) Organization of service tickets Functional use on mobile phone Seamless integration with WhatsApp > > **Inconvénients**: Nothing so far. We use several call-related functions, including evaluations, and it works well. > > Over the past 5 years, we used 3 different customer service/call management software programs before Milvus. Milvus was a good choice. We were able to adapt quickly because the tools are practical and simple. We were also looking for a tool that would provide a clear and detailed overview of call analysis, and Milvus meets our needs very well in this regard. We are starting tests with the AI, which is working well so far. The support team works very well and has always assisted us when we contacted them. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.be/software/202528/milvus?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/202528/milvus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées