--- description: Arketa : qu'en pensent les utilisateurs ? Lisez les avis clients sur Arketa, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Belgique. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Arketa - Avis, prix, tarif et abonnement - Capterra Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour clubs de sport](/directory/33276/gym-management/software) > [Arketa](/software/212718/sutra-fitness) # Arketa Canonical: https://fr.capterra.be/software/212718/sutra-fitness Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.be/software/212718/sutra-fitness?page=2) > Une plateforme professionnelle de bien-être conçue pour le monde moderne et hybride. > > Conclusion : 91 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Arketa ? Les entreprises de fitness et de bien-être ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 91 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Arketa ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Automatisation du marketing - Facturation - For Gyms - For Yoga/Pilates Studios - Gestion de décharge de responsabilité - Gestion de la communication - Gestion des abonnements - Gestion des calendriers - Gestion des campagnes e-mail - Gestion des contrats/licences - Gestion des cours - Gestion des employés - Gestion des inscriptions - Gestion du personnel - Paiements en ligne - Planification des cours - Planification des groupes - Point de vente (PDV) - Portail client - Rappels - Rapports et statistiques - Réservation en ligne - Suivi des présences - Third-Party Integrations - Traitement des paiements - e-mail marketing ## Intégrations (17 au total) - ClassPass - ClassPass - Claude - Facebook Business Suite - Flodesk - Google Business Review Link Generator - Google Calendar - HubSpot CRM - Kisi - Klaviyo - Mailchimp - Perkville - Stripe - Stripe Billing - Twilio ... et 2 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour clubs de sport](https://fr.capterra.be/directory/33276/gym-management/software) ## Catégories connexes - [Logiciels pour clubs de sport](https://fr.capterra.be/directory/33276/gym-management/software) - [Logiciels pour centres de yoga](https://fr.capterra.be/directory/30755/yoga-studio/software) - [Logiciels pour studios Pilates](https://fr.capterra.be/directory/30966/pilates-studio/software) - [Logiciels de gestion salle de sport](https://fr.capterra.be/directory/30910/fitness/software) ## Alternatives 1. [My PT Hub](https://fr.capterra.be/software/146651/my-pt-hub) — 4.6/5 (3206 reviews) 2. [FitBudd](https://fr.capterra.be/software/1010817/fitbudd) — 4.6/5 (407 reviews) 3. [Mindbody](https://fr.capterra.be/software/40229/mindbody) — 4.0/5 (2993 reviews) 4. [Everfit](https://fr.capterra.be/software/202837/everfit) — 4.8/5 (418 reviews) 5. [FLiiP](https://fr.capterra.be/software/215808/fliip) — 4.7/5 (82 reviews) ## Avis ### "J'ai ENFIN trouvé mon logiciel de studio idéal \!" — 5.0/5 > **Kathy** | *19 décembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Le logiciel est superbe et facile à personnaliser à votre image de marque. J'ai tout ce dont j'ai besoin au même endroit, au lieu de payer trois fournisseurs différents (logiciel, e-mail, application, etc.), ce qui devient fastidieux et coûteux. J'ai dû contacter le service client à plusieurs reprises depuis que je suis (presque) nouveau sur Arketa, et ils ont rapidement répondu à toutes mes questions. J'adore mon application personnalisée, et mes membres aussi \! > > **Inconvénients**: Je n'ai eu aucun problème avec mon logiciel ou mon application. > > J'ai déjà un peu d'expérience dans le domaine du fitness. J'enseigne des cours collectifs d'aérobic depuis qu'on les appelle « aérobic », et je dirige ma propre entreprise de fitness depuis 19 ans. J'ai travaillé chez MindBody pendant 10 ans, puis chez Mariana Tek ces trois dernières années. Bien que ces deux entreprises soient bien établies, Arketa a bien plus à offrir \! Pour commencer, le processus d'intégration a été excellent. \[contenu sensible masqué\] était mon spécialiste et il était formidable \! Nous avons tout passé en revue lors de réunions Zoom hebdomadaires, si bien que lorsque le moment est venu de lancer mon logiciel, j'étais plus que prêt. J'ai enfin trouvé un logiciel qui répond à tous les besoins de mon studio physique et de mon activité en ligne. ----- ### "AIR+Arketa Partnership" — 5.0/5 > **David** | *9 juillet 2026* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: Flexibility and the staff/leadership team. They are innovative, courteous ,smart, driven, and very kind people. > > **Inconvénients**: At times buggy. Would prefer more regression testing before releases. The team does a great job of enhancing the product all the time and at times needs to slow down to ensure existing features are not affected. > > Wonderful. I consider them a true partner and we are very happy with them. One of the best decisions we made as a brand was moving to Arketa. ----- ### "Frustrated is an understatement" — 2.0/5 > **Ina** | *5 août 2026* | Services et installations de loisirs | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to navigate. The look and ease of the platform is what attracted me to the platform in the first place. > > **Inconvénients**: First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. > > I am a frustrated customer, and I can't take it anymore, so I'm writing this review to share my experience. First and foremost, the data migration was a complete disaster. Student names and phone numbers were mismatched, leaving contact information attached to the wrong accounts. It took months to resolve, and I believe many potential and existing students were lost because of it. Customer support has been equally frustrating. Response times often take a week or longer, and despite having a chatbot on the website, getting in touch with an actual person who can provide a solution is nearly impossible. The platform is also full of technical issues. Members are randomly charged incorrect amounts, billed twice, or their memberships are left active indefinitely. We even had students continue taking classes for nearly a year because their three-month memberships never expired due to a system error. The final straw came about three months ago when the company abruptly changed its marketing policy. Businesses were given only two days' notice that email overages would now be charged, even though our plan specifically included unlimited emails. When I reached out about the issue, I was ignored. After emailing every day and spending weeks going back and forth with a manager, I was promised a credit on the next billing statement for both of my studios. That credit was never appeared. Experiences like this make the company feel unprofessional, misleading, and unethical. These are only some of the issues I've encountered over the years. There are many more, but at this point I simply don't have the energy to list them all. I cannot recommend this platform to any business looking for reliable software and dependable customer support. ----- ### "Not set up for those on the individual plan with in-person studio spaces" — 1.0/5 > **Cami** | *4 mai 2026* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: I liked the user interface and the ease to embed webpages into my own website. I also appreciated the ease of getting set up with Arketa, there were absolutely no hoops to jump through. > > **Inconvénients**: As a customer, I am not valued at all. They state that they have studio support available on weekends, yet I am never able to get in touch with people. They raised my yearly plan without any notice, and when I requested support, they are not able to provide any proof they they sent notice. They have also made payouts nearly impossible, and have held my money for 2-3 weeks now, with no support given (despite multiple requests) for the payout to be made. At an individual plan, they take 6% of all profits as they pass on the Stripe processing fee and have their own fee. They market themselves as the affordable alternative yet every single option is an up-charge. I have had reoccuring issues where if I enable referral codes for clients, their referral code will pop up with a competitor studio's name within it, which is a real great way to drive traffic to my studio as it just creates confusion about the brands and reminds students about the competitor's studio. Their software team does not care about this at all, so to save face, I am not able to have referral codes on at all, which is such a missed opportunity. > > I have already cancelled my plan for next year and about once a month when someone in the industry asks if I would suggest Arketa as a platform, I tell them the truth about my experience. ----- ### "Arketa is the best CRM for a yoga studio" — 5.0/5 > **Ashlee** | *24 septembre 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: The customer service is EXCELLENT\! We've been with mindbody and momence before and their customer service wasn't nearly as helpful. Arketa agents are quick to reply and always follow up, making client management a breeze. > > **Inconvénients**: The only thing that were having issues with is for some reason our time zone is wonky because we are in Arizona. We've chatted in a few times that they've been wrong and they'll fix it but it will randomly revert back and then we need to chat in again. > > Overall, we love it\! The transfer was a breeze, the user interface is super easy to understand, and our team has been able to pick up on the system quickly. Oh, and we LOVE that there is a huge red alert if clients are missing a signed liability waiver. Overall, we would recommend this software to anyone looking for a cost effective CRM that gives you tools to automate your business. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.be/software/212718/sutra-fitness?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.be/software/212718/sutra-fitness) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées