SuperSaaS

Excellent program!

Commentaires: I was able to eliminate one position in my practice by having patients make their own appointments online.

Avantages:

It does everything I need it to do. The thing I like most is the rapid support response. On the rare occasion something untoward occurs, Rep has been my go-to guy for over four years and solves whatever problem quickly.

Inconvénients:

I can't think of anything. It works perfectly for my needs.

Lots of flexibility for different needs/uses

Commentaires: We wanted to bring semi-automated and self-serve elements to the process of informing a large group of volunteer mediators about upcoming mediations, indicating their availability, enabling the administrator to assign specific mediators to specific mediations, and providing them with notification and reminders of those assignments. We took awhile to customize the solution for our needs, a process that included an extensive beta test of the entire workflow and evaluating and incorporating the learning, before going live. The initial evaluation from the team is that the SuperSaas platform is definitely both saving staff time and adding efficiency and a sense of empowerment for our volunteers.

Avantages:

I really appreciate that SuperSaas effectively addresses scheduling for specific needs/use cases that aren't easy to manage with most other software products - and it does so much more simply and inexpensively than full-fledged CMS solutions, and with a significant amount of customization for your specific circumstances. Being able to customize an online scheduling program for needs ranging from managing signups for classes (whether for fee or free; with waiting list or not; with bookings to be approved automatically, or requiring admin review; etc.), to managing bookings for meeting or rehearsal rooms or other resources, along with a flexible suite of automated email/text confirmations and reminders, is a tremendous help and time saver. And, when we went live with our SuperSaas schedule, both our staff and volunteers gave it great reviews for ease of use and reliability. Finally, one of the greatest calling cards for the SuperSaas software is their support staff: they are excellent - responsive (by email), helpful and nice.

Inconvénients:

Because of the range of use cases served by SuperSaas, and the amount of customization available, there's a bit of a learning curve for the admins of a schedule to select the type of schedule that's right for them and get it setup to function the way they want, with all the customizations available. But, that's to be expected. The platform does a pretty good job of explaining what each feature is and how it works, and there are extensive support articles available which not only help answer some of those questions, but sometimes illuminate cool features/opportunities of which you hadn't been aware, but, if you're trying to do anything that's off-center from the software's primary use-cases or functionality, it can been a bit confusing. The good news is that the support team is available and very helpful.

Great to use but missing shopping basket

Avantages:

Easy to use, clear and available to customise many different booking options. I have been using it for 6 years but would like to see more frequently improvements

Inconvénients:

Not having enough colours on each schedule and not being able to merge calendars with different schedules. Clients cannot book multiple classes as shopping basket is not available. Need to work with other payment systems (world pay....

Great online scheduling tool, simple yet having all key functionalities and integrations you need

Commentaires: A scheduling tool that is very easy to onboard and integrate with your site and with other existing tools. Easy for admins, easy for end users, has all the basic tools one may need and for extra tools you can count on the integration options. Pricing is low, all in all a great choice and particularly for small businesses with low budget who still wish to offer their users the convenience of online scheduling and booking management.

Avantages:

Easy to use, easy to customize tool for online scheduling. No matter what your area of service is, you can still tune supersaas for your needs. There are levels of users, options for email and sms reminders, plugin for integration with wordpress, easy calendar management options. In addition, the tool integrates with many other tools via Zapier which makes it very easy to connect with existing CRMs and other tools

Inconvénients:

The admin interface is a bit rough..might be made to look a bit more professional :) But on the other hand, thus it looks extremely simple, so that might be on purpose

Excellent software and service

Commentaires: We are a language school and use SuperSaaS for our learners to book their telephone lessons and their tests
It's easy for us to track the number of lessons and easy for the users to book and change their sessions

Avantages:

It is easy to set up new sessions and easy for the users to book The customer service is immediate and keeps you informe d with what they are doing

Inconvénients:

Nothing negative to say!

Great and simple software!

Commentaires: Excellent!

Avantages:

Very user friendly, cost effective, simple

Inconvénients:

nothing, everything is very easy to use

Productivity and Simplicity in a link!

Commentaires: We operate in multiple markets and now it's easy to track schedules and progress of each market from a link ....no matter where we are. Biggest benefits are productivity and much improved communication and scheduling.

Avantages:

This program has allowed our entire team to stay connected as we make appointments and follow up on our market events. It's easy to operate and can be used across multiple events and markets. It's has absolute improved our productivity, communication and business success.

Inconvénients:

Really no negatives on our end. It's clear that the software has so much ability than what we are using it for but we are extremely happy with the product.

Does what it says it will do.

Commentaires: Easy of use. Simple.

Avantages:

Easy to use and simple for clients and administrators. I've been using it for years and HIGHLY recommended.

Inconvénients:

I send in too many email requests and often referred to the manual. Would have liked a little more support (but understand your business model)...

I've used SuperSaaS for years, it is rock solid software.

Avantages:

Web-based, super flexible, easy to use. The Paypal integration makes life much easier for me. I also download my booking information and analyze it in Excel. Very useful.

Inconvénients:

None to speak of. The software has really met my needs. I find the pricing reasonable and the customer service to be quick and helpful.

My experience with Supersaas

Commentaires: I am not happy that my system deleted all of the appointments I had on there that were older than 2 months and that support was unable to restore the deleted appts.

Avantages:

I like that it’s easy to use and that my clients can create a login and book appts for themselves.

Inconvénients:

I think it could look better and that the UI could use an update to be more inline with what users expect to see in 2018.

I needed to have a function that was not available, but it was added within one day.

Commentaires: I was spending a lot of time scheduling and invoicing, and actually fell behind on my invoicing. With SuperSaas I was able to design a website that allowed the customer to prepay and then make their own reservations. When some customers started booking and then canceling during holidays, asking for refunds, I was able to use the credit function so that people purchase credits that are refunded to their account instead of needing to refund payments. This has completely stopped new customers from "holding" spots while they shop around. So, SuperSaas has saved me both time and money. SuperSaas also saved me money in programming costs because it was/is easy enough for me to do the design and implementation myself. And I am confident that when I get stuck or need a new feature the company will understand and respond very quickly. This gives me both confidence and peace of mind. It also encourages me to think of better ways to build my company and serve my customers, knowing that the SuperSaas team will work with me in designing my online presence. Thank you

Avantages:

I am so impressed by the responsiveness of customer support. I had a problem with the store function when I added credit card processing through a particular company in that it didn't allow for a "quantity" field. They understood the problem and added the function all within one day. And, as a matter of fact, it was the Director and founder of the company, Jan Faber, who responded and fixed the problem so quickly. I've never before experienced such an amazing response from a company. I also like the versatility of SuperSaas. I have designed a scheduling application for my dog boarding and day care facility, but I see, with a few added functions, that I will be able to also sell products. By the way, although I have some computer knowledge from years ago in university (I am 69 years old) the program is easy enough to use that I was able to do my own work, which saved me quite a bit in programming costs. With the versatility of the program, and the great customer support, I believe that this program can be molded into whatever scheduling form is needed. Thank you

Inconvénients:

Not being a programmer, I would like to see more in-depth examples for businesses like mine and others at the design level. And I would like to be able to add a shopping cart , as well as pictures, to the shop, although this is expanding the program beyond simply scheduling.

Great Scheduling Application

Commentaires: My overall experience with SuperSaaS is very positive. I set up 5 reservations calendars in very little time. My users had no problem figuring out to use it. It is easy to download schedules for accounting.

Avantages:

SuperSaaS easy to set up and use. We have several devices that are used by a large user group and I like that in the application I can have a separate reservation calendar for each. I access the reservation calendars on my smart phone, on my laptop, and via my desktop computer. Our users like it because it is very straight forward to use. SuperSaaS is also very cost effective. It is also easy to compile past reservations for accounting.

Inconvénients:

SuperSaaS is not the best looking reservation calendar system, some might say that it is 'old' looking. Another unliked feature is how it chooses a random time when clicking to make a reservation. I haven't found out how to have it start with standard times.

I can't say enough positive things about SuperSaas! I'm more than pleased with it....

Commentaires: Easy to keep track of clients and of colleagues' clients for billing colleagues for the use of the room.

Avantages:

Ease of use and excellent customer service, where things are explained simply and clearly. Customer service is almost instantaneous, and the cost (after a free trial period, where you can experience what a great program it is) is minimal. I highly recommend it and am very satisfied, after 3+ years of use. A colleague introduced me to it, and implemented the original setup.

Inconvénients:

Can't really say that there is anything I don't like. If I don't understand something, I shoot an email to rep and staff and get a quick, simple reply. What's not to like? (I have a small Art Therapy practice and space is shared with several other Art Therapists, all of whom can easily access the online schedule for booking.)

Great for managing gigs

Commentaires: Overall, we are super happy to be using this program! It meets our needs very well!

Avantages:

This program is really easy to use! I use it to keep track of all of my music gigs. It’s great because it helps all of the members of my band stay organized and be able to easily track our upcoming performances. We’ve been really happy with this scheduling system and are happy to stay with it in the future.

Inconvénients:

It would be nice if there was a way to track repeat clients who book us for multiple gigs. This may be a feature that we just haven’t discovered yet. So, if that’s the case it would be great to have customer on-boarding to make sure we’re using the software to it’s full capabilities.

Great Scheduling Software!

Avantages:

SuperSaas is really easy to use and great for scheduling my guitar classes that I teach. It is also easy for my students to use when they wish to reschedule lessons. This saves me a lot of time having to do this myself and offers flexibility to my students that they really appreciate. SuperSaas also has a lot of options regarding how you would like to set the schedule up, so there is a lot of flexibility there too.

Inconvénients:

I would like to be able to copy and paste classes when it is time to reschedule. I have to do this myself every couple of months which is a little time consuming. I understand there are different levels of subscription, but to be able to more easily set up new schedules each month. would be good.

Supersaas for Massage Therapy Schedule

Commentaires: Immense benefit over a paper schedule. I'm able to capture bookings where people may have called elsewhere after not reaching me on the phone. Saves a ton of time by not having to manually book appointments with clients in person. Email reminders significantly reduce no shows.

Avantages:

I like the fact that you can see your name on the schedule where your booking it. Also being able to see the whole week of bookings was very helpful.

Inconvénients:

Not being integrated with my billing and charting software meant more work for me.

Flexible product with flexible pricing

Commentaires: All our class students book their classes through our booking system, so it is a large and integral part of our business.

Avantages:

Flexibility of use and flexibility of pricing, with payment according to volume used, which makes it ideal for small and growing businesses. Easy to use for our customers.

Inconvénients:

We would have liked to have more colour options for the different classes that we set up.

Does its job for the right price and customer service is exceptional...highly recommended.

Avantages:

Price seems very reasonable. Most impressive is the prompt replies of customer support. Service goes a long way. The software itself does a great job of booking tennis courts for our small club and we have rarely had any issues. The uptime has been 99.99% for us for the past couple years and the downtime was due to our own internal issues, not SuperSaaS.

Inconvénients:

The interface seems a little dated and could look more appealing or updated.

Studio scheduling

Commentaires: We Love having our studio schedule online and it is very easy to use.

Avantages:

Very Easy to use and the price is very reasonable. Also that it is not automatically published so we can be selective as to who we give the link.

Inconvénients:

More appointment reminder options. And a memo area to remind those that sign up of the cancellation policy.

Meets My Needs

Commentaires: No problems. I am still learning things after 8 years of using the system. I really like it.

Avantages:

As a small Personal Training and Fitness Studio, I like that I can cap the number of participants in my classes off so they don't get too crowded and make for an unsafe and workout.

Inconvénients:

Currently, each class I run has a description in it. I would like the option that you could click on a button or houver over the class title to get a description rather than have it there every time.

FAST customer service and support!!!

Avantages:

works just fine. Had a support issue - sent an email - had an answer within 30 minutes. - then another 3-4 emails back and forth - quick quick quick! - Resolved my issue with their help same day. I'm happy - my client is happy - say's it all!

Inconvénients:

Would love to see live chat support - but if the email support is so fast, then it may not even be necessary.

Excellent Program

Commentaires: SuperSaas made scheduling appropriate rooms a breeze; all staff adapted quickly to using the scheduler. Excellent program. Thank you.

Avantages:

This program (Room Scheduler) was extremely useful in our school setting. Staff could book out computer labs; conference rooms, library, Chromebook stations, etc. at a click of a button. Staff had access from wherever they were. Top notch scheduler! SuperSaas renewed automatically (yearly) so we were ready to go each September.

Inconvénients:

This program ran perfectly for everyone, no issues at all.

Online booking

Commentaires: SuperSaaS Appointment Schedule has made our business so much more efficient. We no longer have to take phone calls or messages from clients, they can simply register online, pay and book a timeslot when ever they like, day or night. We started with SuperSaaS free monthly package but as our business is growing we have changed to a different one. SuperSaaS gives a warning when you are reaching your account limits and the competitive prices make it easy to simply change packages when needed. Overall we are very impressed by how easy it is to use SuperSaaS Appointment Schedule and the brilliant the customer support is.

Avantages:

We use SuperSaaS as an online booking system for our dog exercise paddocks. I found it the easiest of all the online systems to navigate, it is simple to add options for booking and payments, I can add a message to the registration email, checkout page and on reminders and it was easy to add both PayPal and Stripe to the payment page. The customer support is fast and efficient.

Inconvénients:

The default page showing the booked times can be confusing for new users as it looks like those times arre the available one.

Very good scheduling system for the money

Commentaires: We use this product for three different rental services, and it works fine in each case. Tech support has been prompt and helpful.

Avantages:

Supersaas is easy to setup, customize and use and is very affordable

Inconvénients:

Graphically it isn't the greatest, but other than that no complaints.

University Testing Calendar

Commentaires: This frees our staff to work with testers while they are in the center rather than employing someone to answer phone calls to make appointments.

Avantages:

This software allows our university to have students schedule their exam appointments online, without having to call the Testing Center during business hours. We are able to print the schedule each day or for the week and can control how far in advance a student needs to make their appointment. With the information gathered we are able to print/save reports for data collection.

Inconvénients:

The only drawback that we have found is that if we want to open more testing stations for the week of Finals we can't just do it for one week, it is all or nothing.